Last updated: July 15, 2026 · Version 1.0
These terms govern every shipment Concord Courier carries. They apply when you book a delivery with us, unless we've signed a separate written agreement that says otherwise. Please read section 5 (Liability) and section 6 (Claims) carefully — they limit what we owe you if something goes wrong.
A delivery is booked when we confirm it in writing — by email, text, or signed service agreement. A quote alone is not a booking. Quotes are valid for 14 days unless stated otherwise, and assume the pickup and delivery details you gave us are accurate.
We may refuse any shipment. We will refuse freight we are not credentialed, equipped, or insured to carry — and we'd rather say so at the quote stage than at your dock.
You are responsible for:
Undeclared hazardous materials. If you tender hazardous materials without declaring them, you are responsible for all resulting consequences — including fines, cleanup costs, damage to our vehicle, and any regulatory penalty assessed against us. This is the single most important sentence in this document. Tell us what's in the box.
We do not carry:
We will make every reasonable effort to meet the pickup and delivery windows we agree to. But delivery times are estimates, not guarantees, unless we've explicitly agreed to a guaranteed window in writing.
We are not liable for delays caused by circumstances outside our control — including traffic, weather, accidents, road closures, port or airport security procedures, facility access refusals, mechanical failure, labor disputes, or acts of God.
Default liability limit. Unless you declare a higher value and pay the additional charge described below, Concord Courier's liability for loss of or damage to any shipment is limited to the lesser of the shipment's actual value or $100.00 per shipment.
If your shipment is worth more than the default limit, you must declare its value in writing at the time of booking. We accept declared values up to $5,000 per shipment; higher values may be carried only by prior written arrangement, and we may decline any declared value we are not insured to cover.
If you don't declare it, we don't cover it. A shipment you told us was "some paperwork" will be treated as such, whatever it actually contained.
In no event is Concord Courier liable for indirect, incidental, special, punitive, or consequential damages — including lost profits, lost business, lost data, spoiled product downstream of a delay, or the cost of re-running a test. This applies even if we were told such damages were possible.
We are not liable for loss or damage caused by: your inadequate packaging; your inaccurate description of the goods; inherent defect or natural deterioration of the goods; acts of a public authority; or your own act or omission.
To make a claim, you must:
Claims not made within these windows are waived.
You must pay our charges in full before a claim is paid. We may offset a claim against outstanding invoices.
You may cancel a booked delivery at no charge up until we begin the trip. After that:
Hazmat shipments are accepted only within the classes and quantities covered by our DOT hazmat endorsement and our insurance. You must provide complete, accurate shipping papers and proper packaging and labeling as required by 49 CFR. You remain the shipper of record and retain the shipper's obligations under federal law.
Where we transport materials containing protected health information for a HIPAA covered entity, that transport is governed by the Business Associate Agreement between us, which takes precedence over these terms to the extent of any conflict. We maintain HIPAA-compliant handling procedures and documented chain of custody.
Access to secure port facilities and restricted airport areas depends on credentials that remain valid and on the facility granting access on the day. We are not liable where a facility denies or delays access for reasons outside our control.
Concord Courier maintains commercial general liability and commercial auto insurance. A current certificate of insurance, showing our coverages and limits, is available on request. Our insurance does not substitute for your own coverage of the goods, and carrying insurance does not expand the liability limits set out in section 5.
You agree to indemnify and hold Concord Courier harmless from any claim, fine, penalty, or cost arising from: your breach of these terms; your inaccurate description of a shipment; undeclared hazardous materials; or the unlawful nature of anything you tender to us.
Governing law. These terms are governed by Maryland law. Disputes will be resolved in the state or federal courts of Maryland.
Entire agreement. These terms, together with our written quote and any signed service agreement, are the entire agreement between us regarding a shipment. They supersede any purchase order terms or shipping-document terms you provide, which we expressly reject unless we sign them.
Severability. If any provision is found unenforceable, the rest remain in effect.
Changes. We may update these terms. The version in effect when your shipment is booked is the version that governs it.
We'd rather explain a term now than argue about it later. If anything here is unclear — particularly the liability limit or the declared-value process — call and ask.
Concord Courier
Baltimore, Maryland
Phone: (240) 459-2528
Email: dispatch@concordcourier.org